Technical Support and Issue Resolution

Rtree Finance strives to deliver a secure and stable user experience. However, unforeseen technical issues may arise. To assist users in resolving issues promptly, multiple support channels and a responsive technical support team are available.

· Self-Service Resources: The Help Center provides a comprehensive FAQ section, covering account management, staking procedures, trading operations, and other detailed guides for self-resolution.

· Real-Time Support: For urgent issues, users can reach the support team through the Contact Us function within the platform or email technical support at help@$Rtreefinance.com.

· Technical Updates and Notifications: Platform upgrades or maintenance schedules are communicated in advance via announcements, emails, or push notifications, allowing users to adjust their activities accordingly.

· Issue Handling Process: For technical issues encountered during operations, priority-based resolutions are implemented to ensure transaction security and data integrity. Users are notified of resolution outcomes and any follow-up actions via email.