KYC Verification
Background & Objectives
KYC (Know Your Customer) is a vital mechanism implemented by Rtree Finance to ensure the authenticity of user identities and regulatory compliance. Its primary objectives are:
Ensuring compliance with international Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) regulations.
Reducing risks associated with fraud, fake accounts, and illicit fund transfers.
Safeguarding user funds and accounts while fostering a secure and trustworthy financial environment.
Verification Process
The KYC verification process on the Rtree platform includes the following steps:
Information Submission: Provide basic personal details, including full name, nationality, ID type, and contact information.
Document Upload: Upload a valid identification document (e.g., passport, national ID card, or driver’s license). The document must be clearly legible.
SMS Verification: Enter the verification code sent to the registered mobile number.
Submission for Review: Submit the application for manual review by the platform team.
Review Outcomes
Approved: Access to core platform features will be granted, including token subscriptions and loan applications (which may require further identity confirmation).
Rejected: A notification email will be sent outlining the reason for rejection. Users may resubmit materials according to the provided instructions.
Data Privacy & Security
Rtree Finance strictly adheres to international data protection and privacy standards:
Data Security: All user data is encrypted during both transmission and storage, and used solely for identity verification purposes.
Privacy Protection: Personal data is never shared with third parties, ensuring full confidentiality and compliance with applicable privacy laws.
Manual
Step 1: Accessing the KYC Verification Page
After logging into the platform, click the username dropdown in the top-right corner, select "Portfolio", and navigate to the "KYC Verification" page.
Step 2: Submitting Basic InformationOn the verification page, fill in the required basic information, including:
Full name
Nationality
Identification type and number
Mobile phone number
Residential address
Upload a clear image or scan of the identification document (front and back). Ensure all content is fully visible, without blurring, glare, or obstruction.
Once complete, a 6-digit verification code will be sent to the provided mobile number. Enter the code and click "Verify". (If the code is not received, click "Resend" to request a new one.)
After verifying all details, click "Submit". The system will display the status "Awaiting Approval". Please wait for the platform to complete the review process.
Step 3: Checking Review Results
If Approved: Upon returning to the website, the system will automatically log the user out (clicking any button will also trigger logout). After re-logging in, the account will be marked as a KYC User, unlocking full access to investment and transaction features.
If Rejected: A notification email will be sent detailing the reason for rejection and instructions for resubmission. Additional documents can be submitted by replying to the email or by re-entering the Portfolio page to restart the verification process.
If the Portfolio page displays the above message, please carefully review and correct the submitted information before reapplying.
The "KYC User" label will be visible on the Portfolio page once verification is approved.
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